Information We Collect

We collect different types of information depending on how you interact with our educational services. This helps us deliver relevant content and support your learning journey.

Personal Information You Provide

When you register for programs, contact us, or use our services, you might share:

• Full name and contact details (email address, phone number)
• Postal address for program materials or correspondence
• Professional background and current employment information
• Educational history relevant to budget compliance training
• Payment information when enrolling in paid programs
• Questions or feedback submitted through contact forms

Information Collected Automatically

Our website gathers technical data to improve your experience:

• Browser type, operating system, and device information
• IP address and general location data (city or region level)
• Pages visited, time spent on site, and navigation patterns
• Referral sources that brought you to our website
• Session identifiers and basic usage statistics

How We Use Your Information

Your data serves specific purposes related to delivering quality education in budget compliance. We don't use your information for unrelated marketing or sell it to third parties.

Primary Uses

• Processing enrollments and managing your participation in learning programs
• Delivering course materials, resources, and educational content
• Communicating about program schedules, updates, or changes
• Providing technical support and responding to your inquiries
• Assessing learning outcomes and issuing certificates where applicable
• Processing payments and maintaining transaction records
• Improving our curriculum based on student feedback and engagement patterns

Communications

We'll send you emails about programs you've enrolled in, important updates to our services, and occasional information about new courses that match your interests. You can opt out of promotional emails anytime while still receiving essential program communications.

Legal Basis for Processing

Under Australian privacy law, we process your personal information based on:

• Contractual necessity: When you enroll in a program, we need your information to deliver the service you've requested
• Consent: For marketing communications and optional data collection, we ask for your explicit permission
• Legitimate interests: We process some data to improve our services, prevent fraud, and maintain system security
• Legal obligations: Some data retention is required by Australian tax and business regulations

Data Sharing and Disclosure

We don't sell your personal information. Period. But we do share data with specific partners who help us deliver educational services.

Service Providers

We work with trusted third parties who process data on our behalf:

• Learning management system providers who host course content
• Payment processors handling secure transactions
• Email service providers managing our communications
• Cloud storage providers where course materials are stored
• Analytics services helping us understand website usage

These providers are bound by contracts requiring them to protect your data and use it only for specified purposes.

Legal Requirements

We may disclose information when legally required to comply with court orders, government investigations, or regulatory demands. We'll notify you about such requests unless prohibited by law.

Data Storage and Security

Your information is stored on secure servers located in Australia and, in some cases, with international cloud providers who maintain data centers in trusted jurisdictions.

Security Measures

We protect your data through:

• Encrypted data transmission using industry-standard SSL/TLS protocols
• Secure authentication systems with password protection
• Regular security audits and vulnerability assessments
• Access controls limiting who can view personal information
• Employee training on data protection and privacy practices
• Backup systems to prevent data loss

While we take reasonable precautions, no internet transmission is completely secure. You're responsible for maintaining the confidentiality of your account credentials.

International Data Transfers

Some of our service providers operate servers outside Australia, particularly in the United States and European Union. When we transfer your data internationally, we ensure:

• Recipients have adequate data protection measures in place
• Contractual safeguards meet Australian privacy standards
• Transfers comply with APP 8 requirements
• You're informed about the countries where your data may be processed

Data Retention

We keep your information only as long as needed for legitimate purposes or as required by law.

After retention periods expire, we securely delete or anonymize your information so it can no longer identify you.

Your Privacy Rights

Under the Australian Privacy Principles, you have several rights regarding your personal information.

Access Your Information

You can request a copy of the personal data we hold about you. We'll provide this within 30 days, subject to identity verification. There's no charge for reasonable requests, but we may apply fees for excessive or repetitive requests.

Correct Inaccurate Data

If information we hold is wrong or outdated, let us know and we'll correct it promptly. You can update many details directly through your student account.

Request Deletion

You can ask us to delete your personal information, though we may need to retain some data to comply with legal obligations or for legitimate business purposes like maintaining academic records.

Withdraw Consent

Where we process data based on your consent, you can withdraw it anytime. This won't affect the lawfulness of processing before withdrawal.

Object to Processing

You can object to certain types of data processing, particularly for direct marketing purposes. We'll honor such requests unless we have compelling legitimate grounds to continue.

Data Portability

For information you've provided directly, you can request a copy in a structured, commonly used format that you can transfer to another service provider.

Cookies and Tracking

Our website uses cookies and similar technologies to enhance functionality and understand how visitors use our site.

Types of Cookies We Use

• Essential cookies: Required for basic site functions like login sessions and security
• Performance cookies: Help us understand which pages are popular and how visitors navigate
• Functional cookies: Remember your preferences and settings
• Analytics cookies: Provide aggregated usage statistics to improve our content

Most browsers let you control cookies through their settings. Blocking certain cookies may limit website functionality.

Children's Privacy

Our educational programs are designed for adults and professionals. We don't knowingly collect information from individuals under 18 without parental consent. If you believe we've inadvertently collected data from a minor, contact us immediately so we can delete it.

Changes to This Policy

We update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email or through a prominent notice on our website.

The "Last Updated" date at the top shows when the current version took effect. We encourage you to review this policy periodically.

Making a Complaint

If you're concerned about how we've handled your personal information, please contact us first so we can try to resolve the issue. We take complaints seriously and will investigate promptly.

If you're not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au
• Phone: 1300 363 992
• Mail: GPO Box 5218, Sydney NSW 2001